Refund policy

Return & Refund Policy

All Sales Are Final

Return and Refund Policy

All sales are final. Due to the nature of our handmade and carefully curated products, we do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

Damaged, Defective, or Incorrect Items

Your satisfaction is important to us.

If your order arrives damaged, defective, or you receive an incorrect item due to an error on our part, please contact us within 7 days of delivery.

Please provide your order number and clear photos of the item and its packaging so we can review the issue and determine the appropriate resolution.

If the item was damaged before it reached you, or if we made an error with your order, we will work with you to make it right.

Custom & Made-to-Order Items

All custom, personalized, and made-to-order pieces are final sale and cannot be returned, exchanged, or refunded.

These pieces are created specifically for you and are not eligible for return or exchange.

Final Sale

By placing an order with Simply Us Couture, you acknowledge and agree to this Return and Refund Policy.

Before You Purchase

Because all sales are final, please make sure you are confident in your selection before completing your purchase.

We are always happy to answer questions about sizing, measurements, materials, colors, and product details before you order.

Thank you for supporting Simply Us Couture and our small business. We truly appreciate your purchase and hope you love your piece as much as we loved creating it.